These Terms of Service ("Terms") constitute a binding legal agreement between you and StaffGenie ("StaffGenie", "we", "us", or "our") governing access to and use of the StaffGenie workforce management platform, including our web application, kiosk clock-in features, mobile applications, application programming interfaces, and related services (collectively, the "Service").

The Service is offered at https://www.staffgenieapp.com. By creating an account, clicking to accept these Terms, or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

If you do not agree to these Terms, you must not access or use the Service.

"Customer" means the business entity or sole proprietor that subscribes to or operates a workspace on the Service, typically represented by an owner account.

"Authorized User" means any individual permitted by a Customer to use the Service, including owners, managers, and employees.

"Customer Data" means information submitted to or generated through the Service on behalf of a Customer, including roster records, schedules, availability preferences, attendance, time-edit and time-off requests, timesheets, payroll-related calculations, reports, subscription and billing records, and workspace configuration (such as permissions, pay-period rules, and business timezone).

"Platform Administrator" means StaffGenie personnel authorized to provision Customer workspaces, plans, promo codes, and support for Customers.

You must be at least 16 years old and capable of forming a binding contract to use the Service. The Service is intended for business and workplace use, not personal consumer entertainment.

You must provide accurate, current, and complete registration information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

Employee and manager accounts require a prior roster invitation from the Customer and, unless you are a designated owner provisioned by a Platform Administrator, a valid company signup code. You may not create an account unless you are authorized to join that Customer workspace.

You must notify us promptly at staffgenieapp@gmail.com if you suspect unauthorized access to your account.

If you are a Customer or an owner acting on behalf of a Customer, you are responsible for: (a) configuring your workspace, permissions, business timezone, pay-period and overtime rules, break defaults, and integrations; (b) the accuracy of roster, schedule, rate, and pay-period data; (c) compliance with employment, wage-and-hour, tax, privacy, and record-keeping laws applicable to your workforce and jurisdiction; and (d) obtaining any notices or consents required before collecting or processing employee information through the Service.

Customers control which Authorized Users may access their workspace and what data those users can view or modify through role-based permissions.

Customers must not use the Service to store or process data they are not permitted to collect, and must not upload unlawful, defamatory, or infringing content.

Authorized Users must use the Service only as permitted by the Customer and these Terms. You must not falsify time records, share kiosk PINs with unauthorized persons, circumvent access controls, scrape or reverse engineer the Service, or use the Service in any manner that could harm StaffGenie, Customers, or other users.

Managers and owners must use permission settings responsibly. StaffGenie is not responsible for internal authorization decisions made within a Customer workspace.

Authorized Users may request deletion of their account at any time, as described in the Privacy Policy (Deleting your account). Deletion ends your access to the Customer workspace and removes your login and personal contact details, but does not remove attendance, timesheet, or pay records that the Customer is required to keep.

StaffGenie provides tools for workforce scheduling (including overnight shifts), employee availability, attendance tracking, kiosk and in-app clock-in and clock-out, break tracking, time-edit and missed-attendance requests, time-off workflows, timesheet generation and approval, pay-period management, payroll-related calculations, operational reports, and subscription billing for eligible plans. Available features depend on your role, manager permissions, and your Customer's subscription plan entitlements.

Wall-clock times for schedules, attendance displays, and related day/week boundaries are interpreted in the Customer's configured business timezone. Punch and shift records are stored as precise timestamps; Customers remain responsible for verifying that timezone and pay settings match their workplace.

The Service may include web applications, shared kiosk clock features, mobile applications, and application programming interfaces. Mobile access may require that the Customer's plan include mobile-app entitlements.

The Service may include beta or experimental features identified as such. We may modify, suspend, or discontinue any part of the Service with reasonable notice where practicable, except for changes required for security, legal compliance, or abuse prevention.

StaffGenie does not provide legal, tax, accounting, or human-resources advice. Calculations and reports are aids only; Customers remain solely responsible for wages, deductions, remittances, and regulatory filings.

Access to certain features may require a paid subscription or plan assigned by a Platform Administrator or selected through in-product self-serve billing where enabled. Fees, billing cycles, plan modules, and employee caps are described at signup, in Settings → Billing, or in a separate order form.

Where self-serve plan changes are available, Customers with appropriate permissions may change plans and apply promotional codes subject to eligibility rules (including inactivity, expiry, redemption limits, and one-time use per business where applicable). Until card payment processing is enabled for a workspace, plan confirmations that leave an amount due greater than zero may be refused; zero-due plans (including free list prices or fully discounted promo amounts) may renew according to in-product billing rules.

Unless otherwise stated, subscriptions renew for successive billing periods until cancelled or changed. Customers are responsible for applicable taxes. Failure to pay, or failure to complete required billing steps, may result in suspension or downgrade of the workspace.

Free trials, if offered, convert to paid plans unless cancelled before the trial ends. We may change pricing with advance notice to the Customer account holder.

Promotional discounts and manual billing adjustments applied by Platform Administrators are subject to the terms stated when the promo or adjustment is issued and may be revoked for abuse or error.

You agree not to: (a) violate any applicable law or third-party right; (b) probe, scan, or test the vulnerability of the Service without written authorization; (c) transmit malware or harmful code; (d) overload or interfere with the integrity or performance of the Service; (e) access another Customer's data without authorization; or (f) use the Service to build a competing product using non-public aspects of the Service.

We may investigate violations and cooperate with law enforcement. We may suspend or terminate access immediately for conduct that poses security, legal, or operational risk.

As between the parties, the Customer owns Customer Data. The Customer grants StaffGenie a worldwide, non-exclusive license to host, copy, transmit, display, and process Customer Data solely to provide, secure, maintain, and improve the Service and as otherwise described in our Privacy Policy.

For personal information contained in Customer Data, the Customer is generally the data controller (or equivalent) and StaffGenie acts as a service provider/processor processing such information on the Customer's instructions, except where StaffGenie determines purposes and means of processing for its own account administration, billing, security, or product analytics as described in the Privacy Policy.

Customers are responsible for responding to data subject requests relating to workplace data they control. StaffGenie will provide reasonable assistance consistent with our Privacy Policy and applicable law.

When an Authorized User deletes their account, the related work records (such as time entries, timesheets, and payroll records) remain Customer Data in the Customer workspace, shown with the person's name followed by "(Deleted)", so historical totals are preserved. The Customer is responsible for keeping those records only as long as applicable law requires.

StaffGenie and its licensors retain all right, title, and interest in the Service, including software, documentation, trademarks, and visual design. No rights are granted except as expressly stated in these Terms.

You may not copy, modify, distribute, sell, or lease any part of the Service except as permitted by law or with our prior written consent.

If you provide feedback or suggestions, you grant StaffGenie a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect such information and will not disclose it except to personnel and contractors who need to know and are bound by confidentiality obligations, or as required by law.

Confidentiality obligations do not apply to information that is publicly available without breach, independently developed, or rightfully received from a third party without restriction.

The Service may integrate with or rely on third-party services (such as cloud hosting and authentication). Your use of third-party services may be subject to separate terms. StaffGenie is not responsible for third-party services outside our reasonable control.

We strive to keep the Service available and secure but do not guarantee uninterrupted or error-free operation. Planned maintenance will be communicated when feasible.

Support is available at staffgenieapp@gmail.com. Security issues should be reported to staffgenieapp@gmail.com.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

StaffGenie does not warrant that the Service will meet your requirements, that payroll or overtime calculations are accurate for every jurisdiction, or that data loss will not occur. You are responsible for maintaining backups and verifying outputs before making pay decisions.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

Except for (a) your payment obligations, (b) breach of Section 8 (Acceptable use) or Section 10 (Intellectual property), or (c) liability that cannot be limited by law, each party's aggregate liability arising from or related to the Service in any twelve-month period will not exceed the greater of (i) amounts paid by the Customer to StaffGenie for the Service in that period or (ii) one hundred Canadian dollars (CAD $100).

The limitations in this section apply to all theories of liability, including contract, tort, and strict liability.

Customers will defend, indemnify, and hold harmless StaffGenie and its affiliates from claims, damages, and expenses (including reasonable legal fees) arising from Customer Data, your workspace configuration, your violation of these Terms, or your violation of law, except to the extent caused by StaffGenie's gross negligence or willful misconduct.

Authorized Users who are not the contracting Customer agree that the Customer is primarily responsible for workspace compliance; StaffGenie may enforce these Terms directly against any user where necessary to protect the Service.

You may stop using the Service at any time. Authorized Users may end their own account using the account deletion process described in the Privacy Policy. Business owners close a workspace by contacting support, because deleting an owner account closes the whole workspace.

We may suspend or terminate access immediately for non-payment, material breach, legal requirement, or risk to the Service. Where reasonable, we will provide notice and an opportunity to cure.

Upon termination, your license ends. We may delete or retain Customer Data as described in the Privacy Policy and applicable law. Sections that by nature should survive will survive, including payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

You represent that you are not located in, under the control of, or a national or resident of any country or person subject to comprehensive trade sanctions, and that you will not use the Service in violation of export control or sanctions laws.

We may update these Terms to reflect changes in law, the Service, or business practices. We will post the revised Terms with an updated "Last updated" date and, where required by law or where changes are material, provide additional notice or request renewed acceptance.

Continued use after the effective date of revised Terms constitutes acceptance, except where prohibited by law. If you do not agree to revised Terms, you must stop using the Service.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules.

Subject to mandatory consumer protections that cannot be waived in your jurisdiction, the parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada for disputes arising from these Terms or the Service.

Before filing a claim, you agree to contact us at staffgenieapp@gmail.com and attempt in good faith to resolve the dispute informally within thirty (30) days.

These Terms, together with the Privacy Policy and any order form or plan description incorporated by reference, constitute the entire agreement regarding the Service and supersede prior agreements on the same subject.

If any provision is held invalid, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

No agency, partnership, or joint venture is created by these Terms. Notices to StaffGenie must be sent to staffgenieapp@gmail.com.

Legal notices and questions about these Terms: staffgenieapp@gmail.com

Customer support: staffgenieapp@gmail.com